Journal

Are journals dead?

Maybe.

But just in case they aren’t, and you stumble across an entry, I hope you find something…

Anything.

A bit of inspiration, some encouragement, or maybe that thing you didn’t even know you needed. Whatever it is, I hope it speaks to you.

And if it does…
Well, then it’s all worth it.

Difference Between Customer Satisfaction & Delight
ALL, MARKETING, BRANDING, STRATEGY Alejandra Mcpherson ALL, MARKETING, BRANDING, STRATEGY Alejandra Mcpherson

Difference Between Customer Satisfaction & Delight

Customer satisfaction and customer delight are not interchangeable terms, but both are important in creating a successful customer experience. They are essential in creating customer loyalty, which can eventually lead to brand ambassadors. This is why I want to define both terms for you, so you have a clear understanding of each and how they can benefit your brand.

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