Journal

Are journals dead?

Maybe.

But just in case they aren’t, and you stumble across an entry, I hope you find something…

Anything.

A bit of inspiration, some encouragement, or maybe that thing you didn’t even know you needed. Whatever it is, I hope it speaks to you.

And if it does…
Well, then it’s all worth it.

Why Strategic Design Matters
ALL, MARKETING, BRANDING Alejandra Mcpherson ALL, MARKETING, BRANDING Alejandra Mcpherson

Why Strategic Design Matters

We often see brands sharing messages like “Buy our product,” “Buy it from us,” or “If you buy my product, you will be _____. These messages align directly with what, how, and why should you care. However, the key lies not only in the content of these messages but also in the consistency of their delivery. It’s not just about what you say, it’s about how you say it.

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Difference Between Customer Satisfaction & Delight
ALL, MARKETING, BRANDING, STRATEGY Alejandra Mcpherson ALL, MARKETING, BRANDING, STRATEGY Alejandra Mcpherson

Difference Between Customer Satisfaction & Delight

Customer satisfaction and customer delight are not interchangeable terms, but both are important in creating a successful customer experience. They are essential in creating customer loyalty, which can eventually lead to brand ambassadors. This is why I want to define both terms for you, so you have a clear understanding of each and how they can benefit your brand.

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